Based in Horbury Bridge, West Yorkshire, James Wilby Builders Merchants have supplied materials to local tradespeople for over three decades. In that time, the business has grown significantly, as a result of the solid reputation gained throughout the region.

James Wilby began working with Pastel UK & Ireland in 2003, having been searching for an accounting solution to replace their previous software. Pastel Partner was recommended by their IT provider, so they decided to trial the system.

Impressed by the capabilities of the software and smooth business integration of Pastel Partner, James Wilby proceeded to make the switch. They recognised that our system offered:

  • Suitable capacity for their needs
  • The ability to add on modules
  • Efficient accounts management
  • Tailored training and ongoing support

Since then, the company has maintained strong links with the Pastel team, ensuring that the system continued to meet their evolving needs. As a result, we were able to recommend a more suitable solution for James Wilby as the organisation began to process a higher volume of sales and purchases.

In January 2017, they chose to switch over to Pastel Evolution to take advantage of the system’s greater capacity. The platform was more in line with the company’s growing requirements, enabling them to store several years of data and easily manage bookkeeping, sales, purchases and VAT.

To ensure there was a smooth transition from one system to the other, we spent several days implementing the solution and training key team members on how to use the software.

We also maintained close communication following the set-up, allowing us to adjust the platform to better meet the needs of the business. For example, we created bespoke invoice templates, which eliminated the requirement for letterheads and reduced costs for James Wilby as a result.

By working closely with our client to support their accounting and bookkeeping, we have ensured that Pastel solutions continue to satisfy the demands of a growing business.

“Pastel has worked extremely smoothly for our business over the past 15 years. We’ve really benefited from the support available, and find the solutions integrate well with our business.”

Geraldine Carter – James Wilby Builders Merchants

[Update – the business was acquired by in the first half of 2017)


Pastel Evolution is a sophisticated accounting solution designed to slot in with your business processes. The system has wide-ranging functionality, from general ledges to more complex features, with add-ons available to meet more specific business requirements.

Backed by dedicated support from the Pastel UK & Ireland team, it’s a high-capacity solution ideally suited to medium and large businesses.