For over 50 years, Maldon Housing Association has enabled independent living for people over the age of 60. The local charity and alms-house association provides rental accommodation in a secure, peaceful environment, along with round-the-clock support for residents.

Maldon Housing began working with Pastel UK & Ireland in May 2017, having heard about the cost-effective support available for Sage software users. The charity had used the basic Sage package for over a decade, but recognised that its needs had evolved with the growth of the organisation.

Eager to increase capability without placing financial strain on the charity’s budget, Maldon Housing decided to switch to Sage 50 Accounts Professional with Pastel UK & Ireland, so they could:

  • Easily monitor project costs and fixed assets
  • Achieve visibility on current and historic spending
  • Reduce the cost of accounting solutions
  • Gain access to dedicated support

As an organisation with 57 flats across three schemes in Maldon, the housing association sought a solution that they could use to manage their projects and fixed assets.

Sage 50 Accounts Professional offered greater transparency on spending per flat, along with a history of works completed in each unit, for a much lower price than similar solutions on the market. With the added advantage of access to the Pastel UK & Ireland team for support, it was a no-brainer decision.

Pastel took care of upgrading the organisation’s system, as well as providing remote training to ensure a seamless transition to Sage 50 Accounts Professional.

Beyond the initial implementation, the support team have worked closely with Maldon Housing to facilitate the smooth-running of their accounting software. Telephone support and remote dial-ins eliminate the cost of call-outs, while enabling Pastel to deal with any issues or questions on the spot.

By switching to Pastel UK & Ireland, Maldon Housing has been able to increase the capability of their accounting system, without the associated cost of upgrading.

“As a small charity with restricted funds and limited in-house expertise, Pastel UK and Ireland provide a personal service at a much lower cost than solutions available from bigger providers.” Stacy Hember, Maldon Housing


Pastel UK & Ireland deliver accounting and bookkeeping solutions to organisations of all sizes. As Platinum Sage Business Partners, the Pastel support team offer expert guidance for existing Sage customers, as well as a bespoke suite of their own software packages.

With the help and assistance of the support team, along with knowledgeable consultants to assess specific business needs, Pastel UK & Ireland provide cost-effective, tailored solutions for every organisation.