Support
We deliver personal and responsive support for your business in its use of the business software application we supply
Expect a more or less instant response to your phone call, email or web request, and we will keep you fully informed of progress regarding your Support request as we move to a resolution for you.
You can email us at support@pastel.co.uk
All emails are channelled to our web based Support helpdesk, which will provide you with a ticket support number and the ability to track progress.
Online
Alternatively, you can go to support.pastel.co.uk for our helpdesk.
Here you can log your support request at the Support helpdesk. If you use this method, you can add in more detail which will help us to resolve your problem in the shortest time.
Phone
Of course, you can still phone on +44 161 413 5040 (or 048 9543 5201 if you are in Ireland)
You will still receive a ticket support number so you can track progress.
Support Connect Service
Lastly, if you would like us to connect up to your PC or Server to take a closer look at a problem you are experiencing, we have all the tools necessary to do this in a few minutes – simply call on +44 161 413 5040 (option 2 when prompted) and one of our technicians will organise everything for you.